Design and Deploy Optimal Benefits Plans for Employees with Self-Service Analytics Tools and Intuitive UX Design

Benefits administrators are tasked with the critical responsibility of finding plans that offer the best care for employees at the lowest costs. Today there is a massive amount of healthcare data, presenting significant opportunities for improving care. But finding effective ways to access and utilize the available data to make informed decisions is the tricky part. One solution lies in self-service analytics with an intuitive user experience (UX) designed specifically for employers and benefits administrators.

Self-service analytics offer the tools to access and work with data, even for someone with no experience in statistical analysis or data mining. This empowers employers with more timely, meaningful, and flexible analytical capabilities to design the best benefits plans. It also simplifies the decision-making process for plan changes as workforce composition and employee needs evolve.

But it’s not just about access to data. The user experience must be intuitive and user-friendly to harness the full potential of healthcare analytics and big data.

DEALING WITH THE DATA

Ingesting real-time data from multiple sources, both structured and unstructured, and serving it in an intuitive consumable format is an essential part of benefits administration software. Equally important are tools to manage the quality, integrity, and availability of clean and usable data is equally important.

Many legacy systems make it difficult (or impossible) to interface with information stored in a database. Users have to jump through hoops to submit requests to a customer service rep or IT liaison with in-depth knowledge of database management and data analysis required to harvest relevant. This back-and-forth delays decision making and results in frustration from not having unfettered access to insights on benefits plan and plan participants.

Self-service tools transfer that power into the hands of benefits administrators. Along with proper training and enablement resources, self-funded employers and benefits administrators can fully utilize available data to optimize benefits plan designs.

TAPPING INTO THE POWER OF DATA WITH A BETTER UX 

Healthcare software has lagged behind many other industries in implementing UX design. Users get frustrated trying to navigate confusing or difficult software applications. Fortunately that is changing. Intuitive UX design in self-service benefits analytics tools helps administrators leverage the full potential of these systems with:

• Intuitive interface that enables even the inexperienced user to find, analyze, manipulate, and report on existing data. Contextual information and universal search features also make it easier to locate necessary information quickly and easily.
• Core features such as drag and drop widgets, ease of reporting, and the ability to export reports into multiple formats all streamline the process of analyzing and sharing data. Saved data tables allow users to pick up where they left off and avoid losing progress.
• Enhanced security with user-based and role-based permissions ensure that only authorized personnel have access to sensitive information. This is essential for protecting patients and organizations from data breaches and other security risks.

CHANGING THE BENEFITS ADMINISTRATION GAME

The integration of self-service analytics and intuitive UX design in healthcare is a game changer. Employers today face an increasingly tight labor market and rising costs. Tools that simplify the plan design process and provide insightful information to lower costs and improve care help benefits administrators improve recruitment and employee retention efforts, and maintain a healthy and productive workforce.

Find out more about how Cedar Gate’s Healthcare Benefits Analytics tools are revolutionizing value-based healthcare in the employer benefits market.