When you work with Cedar Gate, you get more than a comprehensive value-based care platform. You also get a partner to help you achieve strategic cost, quality, and operational goals.
Our data onboarding process begins well before implementation. Our team of data experts reviews all your information ahead of time to understand where the data is coming from and connect with vendors to ensure a smooth transition. We make sure the data meets all of our quality checks and we can map fields appropriately so the information is clean and usable on the platform.
We also have an experienced vendor management team that will work on getting legal agreements in place and working with all your data vendors to get the information in a timely manner.
Our team will connect with your IT department to explain how data is mapped, how it looks on our end, and how it all ties together within the organization’s existing technology ecosystem.
In the implementation phase, Cedar Gate’s team puts the tools in place to ingest your data onto our platform. Once it’s on the platform, it goes through a rigorous quality assurance process to make sure it’s accurate and the logic was applied correctly. If there are any issues, our team of experienced data experts will find the problem and correct it.
When the data is available, our implementation team spends time with your team to make sure you understand the logic and how it will work. We discuss specific use cases, reporting needs, and other unique aspects of your implementation so you can take ownership of the platform and realize value immediately when you begin using the software.
A member of our training team will set up a meeting to discuss your specific needs and get a better understanding of how your team will use our software. They create a custom training plan based on those goals. It can include a variety of training:
You will also appoint a super user at your organization who will receive additional training from our team. That person can be a reference and point of contact to quickly address questions or issues as they arise. Super users have the full support of our team as well if there are questions they need assistance with, or things they cannot address on site.
The relationship between clients and their dedicated Client Success Manager (CSM) begins with the very first meeting. Your CSM will participate in early discussions about the goals you want to achieve and how you will measure success. They will help coordinate implementation and training so your team can get the most out of your Cedar Gate software tools.
After your software goes live, your CSM is a dedicated point of contact at Cedar Gate. They can help get all your questions answered, guide you toward specific resources to achieve your goals, and gather feedback to share with development teams that will improve our platform over time.
The right solution for your value-based journey is only a click away. Our modular technology is quickly and easily integrated into current systems and complements existing IT investments so that we can grow with you.